Refunds

We hope that you love your Mortlake Papers products but we understand that sometimes people change their minds. If there is something damaged or faulty with your order please let us know as soon as possible and we will sort it out.

If you’re returning your order for any other reason, you are entitled to a full refund (minus the postage) if the item is returned as new in its original saleable condition within 14 days of receipt. Please send all returns back in their original packaging, state the reason for the return, and tell us whether you’d like a refund or exchange. Retain your proof of posting as we cannot be held responsible for items that get lost or damaged in transit. Please give us up to two weeks to process your refund or exchange.

For any of the above please email orders@mortlakepapers.com